1. THESE TERMS
1.2 Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think there is a mistake in these terms, please contact us to discuss.
1.3 Please note that our auditorium and stage areas are completely uncovered and shows may be cancelled or abandoned because of the weather. Tickets are only refundable in the event that we cancel a show.
1b. Attending the theatre safely during coronavirus (COVID-19)
Coronavirus (COVID-19) is an infectious disease that can result in serious and potentially fatal illness. The risk of transmission is increased where people gather together. Some people are at a higher risk than others. Although we are implementing heightened safety measures, the risk cannot be entirely eliminated and, by attending the venue, you assume all risk associated with COVID-19 (unless caused by our negligence).
Tickets are available in fixed groups and seated together, and each group is distanced in line with government guidance from the other groups. Performers are also distanced from audience members in line with government guidance.
At the venue you must:
- abide by all relevant government guidance;
- abide by: all instructions given by our staff; our signage; and our full terms and conditions;
- wear a face covering if you wish;
You must not attend the venue if you:
- believe you may be infected with COVID-19;
- have experienced symptoms in the last 14 days;
- have been in close proximity to anyone who has experienced symptoms in the last 14 days;
- have travelled outside the UK in the last 14 days; or
- have been instructed to self-isolate.
Any individual who considers themselves to be clinically extremely vulnerable or who is in the same household or support bubble as someone who considers themselves to be clinically extremely vulnerable is advised not to attend.
If we are required by any COVID-19 government guidance or restrictions to cancel a performance, tickets may be exchanged or refunded as set out at section 5.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 We are Let’s All Dance, a Limited Company. Our company registration number is 9794278 and our registered office is at 20b Kidbrooke Grove, Blackheath, London SE3 0LF. Our registered VAT number is 234 7373 04.
2.2 You can contact us by telephoning 020 8265 4634 or by writing to us at email@example.com or our registered office address above.
2.3 If we have to contact you we will do so by telephone or by emailing you at the e-mail address you provide to us in your order.
2.4 When we use the words “writing” or “written” in these terms, this includes e-mails.
2.5 We produce shows in association with Classic Ballet UK.
3. OUR CONTRACT WITH YOU
3.1 You can book tickets by calling us on 020 8265 4634 or emailing firstname.lastname@example.org
3.2 Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
3.3 If we are unable to accept your order, we will inform you of this in writing and will not charge you for the transaction. This might be because the show you have tried to buy a ticket for is sold out, because of unexpected limits on our resources, which we could not reasonably plan for, because we have identified an error in the price or description of the show or because we are unable to meet a delivery deadline you have specified.
4.1 The price of the ticket shall be the price set at the time we accept your booking, inclusive of any applicable taxes but exclusive of any booking, collection or delivery fee.
4.2 Each group will be seated in an allocated area, distanced from other groups, on first come, first served basis.
4.3 At our discretion, changes may be made to the show owing to circumstances beyond our reasonable control. This includes the use of understudies.
4.4 Please check your tickets carefully on receipt and contact us immediately if there is a mistake.
4.5 Resale for profit: Tickets may only be purchased from Let’s All Dance or a ticket agency contracted by us. We reserve the right to refuse to sell tickets to anyone we have reasonable grounds to believe is purchasing for the purposes of resale. Unless given express permission by us, tickets may not be resold or transferred for profit or commercial gain. Any ticket in breach of these terms and conditions shall be void and its holder will be refused entry. If you can no longer attend a show, we will endeavor to resell your ticket (see section 5.8.3. for more details).
4.6 Charges and booking fees: We currently do not charge booking fees.
4.7 Delivery: All tickets will be e-tickets emailed to you. You do not need to print your ticket out, please show your e-ticket on your phone upon entry.
4.8 Discounts and special offers: We may run Early Bird offers and Flash Sales.
5. REFUNDS, EXCHANGES AND RETURNS
5.1 Tickets may only be exchanged or refunded in the case of a cancelled show.
5.2 For outdoor shows all the seating areas and performance areas are completely uncovered. Patrons therefore accept that weather, climate, temperature and light conditions, which are out of our control, are an integral part of the experience and may impact on their visit. Please bring rugs, umbrellas, warm clothes, waterproofs, sun lotion and hats as appropriate.
5.3 While we will make every effort to complete each show, we reserve the right to stop and start the show as necessary.
5.4 Shows will only ever be cancelled or abandoned in the event of bad weather, where such weather is deemed by the management to pose a health and safety risk for the performers.
5.5 In some cases, we may choose to delay the start time of a show for reasons including because of weather forecasts we may have received. We will not delay the start time of a show for more than 30 minutes.
5.6 If a show is cancelled on account of the weather, we will contact you by email and/or announce it at the venue.
5.7 If a show is cancelled or abandoned because of the weather, you will be entitled to exchange your ticket for seats available with the nearest value to your original ticket (rounded-up) at any other show by Let’s All Dance for up to 1 year, subject to availability.
5.7.2 Subject to availability: Your ability to exchange into a particular show on a particular date and time will be subject to the availability of seats at that show on that date and time. This will be assessed at the point when we are processing your request for an exchange.
5.7.3 Exchanging tickets: You can exchange tickets by contacting us on 020 8265 4634 or email@example.com
5.8 For non-weather related cancellations, we can accept tickets for resale but we will only attempt to resell them once a show is sold out and cannot guarantee that they will be resold. An administration charge of 50p per ticket will be made for each ticket successfully resold.
7. FOOD AND DRINK
7.1 You may bring your own food and drink into the space for your own group.
7.2 Please do not share food or drink with other groups.
7.3 Please take all your rubbish to a nearby bin or home with you.
8. AT THE VENUE
8.1 The management reserves the right to refuse ticket holders admission to our site in reasonable circumstances, which include health and safety, environmental or security concerns, licensing reasons, or where a ticket is void. The management also reserves the right to request ticket holders to leave the venue at any point on reasonable grounds and may take any appropriate action to enforce this right without refund.
8.2 The use of cameras, recording equipment and mobile phones is permitted during the performance at the company’s discretion.
8.3 You must comply with the instructions and directions given by theatre staff. See section 9 below for information relating to children.
8.4 We are not liable for any loss, theft or damage of your personal belongings.
8.5 Smoking and the use of e-cigarettes is not permitted anywhere on our site, including in the auditorium area.
8.6 Please follow entrance and exit signs carefully and listen to instructions from Front of House staff.
8.7 Please arrive 15 minutes early to queue safely and be allocated a pitch.
8.8 Latecomers: We cannot guarantee that latecomers will be admitted, but will endeavour to admit them at a suitable point. Likewise, should it become necessary for you to leave the auditorium once the show has started, we will endeavour where suitable, but do not guarantee, to re-admit you at an appropriate point in the performance.
9.1 Children under the age of 18 months are permitted free.
9.2 Children in your group are your responsibility at all times. Please do not leave your children alone or in the care of another group at any time.
9.4 Please do not allow your children to run onto the performance area or between groups.
10. CONTACT US
10.1 If you have any questions or complaints, please e-mail
firstname.lastname@example.org or telephone +44 (0)20 8265 4634.